![2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download 2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download](https://images.slideplayer.com/14/4223215/slides/slide_7.jpg)
2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download
![Gap model of Service Quality identifies the different sources of gaps or differences between the service qua… | Service quality, Business management, Service design Gap model of Service Quality identifies the different sources of gaps or differences between the service qua… | Service quality, Business management, Service design](https://i.pinimg.com/originals/d7/09/63/d70963100d53db749ac7c70588477ede.jpg)
Gap model of Service Quality identifies the different sources of gaps or differences between the service qua… | Service quality, Business management, Service design
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